Delivery / Shipment Policy
- Bella Fleur will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
- Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
- Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
- After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue through your saved contact with us .
How are items packaged?
Products are packaged by their suppliers and covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
Our shipping charges are flat across UAE and subject to change from time to time and subject to marketing campaign for competitive charges.
My order has been shipped. Now how can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
Are there any shipping charges applicable on my order?
- We have standard shipping charges for most addresses.
- UAE shipping charges – A flat AED 25 charge is applied to all orders below AED 500, while there is free shipping for all orders above AED 500.
- International shipping charges – subject to shipping company and will be advised upon ordering.