Refund & Cancellation Policy

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Refund & Cancellation Policy

Refunds will be done only through the Original Mode of Payment.

Cancellation before shipment (Only valid on orders’ place & delivery in UAE):

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on info@bellafleur.ae or call us on +971 522 556 852. (from 9:00am to 5:00pm Sunday to Thursday)

In such cases, the order will be cancelled, and the money will be refunded to you within 48-72business hours after the cancellation request is duly processed by us.

Cancellation post shipment (Only valid on orders’ place & delivery in UAE):

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on info@bellafleur.ae.

• In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
• Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 48-72 business hours after deduction of shipping charges, return expenses, etc.
• For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 48-72 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

Returns, Replacements and Refunds

www.bellafleur.ae is a website aimed to sell handmade products which consider one of its unique , wherein you don’t expect that product will be exactly the same as being posted on website due to difference in either color size or texture .
However if you have concern about the product received and may needs to change or return following is the procedure:

Step 1: Contact our Customer Support team via email (info@bellafleur.ae) within 2 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Product is used or altered
• If request is initiated after 2 business days of order delivery
• Free product provided by brand

Categories not eligible for Return:

• Customized Products (eg: products with names, personalized items, gifts, soaps, personal care, etc) cannot be returned since they are unique for their customers ordered on demand
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

Step 1: Contact our Customer Support team via email (info@bellafleur.ae) within 5 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

In case of a return/replacement/refund, we process the refund once the products have been received and verified.
• For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 48-72 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 48-72 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.